Total Quality Management is a practical approach that helps your organization improve quality, performance, and customer satisfaction. At Charter Center, this course gives you clear methods you can apply at work from day one.

You learn how to make quality part of your daily operations, not just a theory. You focus on improving processes, reducing errors, and building a culture of continuous improvement across your teams.

In this course, you will learn

• The fundamentals of quality, including TQM, quality concepts, and continuous improvement

• The 8 principles of Total Quality Management and how to apply them in real work settings

• The 8 key steps to successfully implement TQM in your organization

• Practical tools and techniques used in TQM projects and daily operational tasks

By the end of the course, you will be able to improve the quality of your processes, products, and services. You will know how to raise team performance, strengthen procedures, and enhance customer experience.

This course prepares you to support operational excellence in different types of organizations. You gain the skills to plan, apply, and maintain strong quality practices that lead to consistent and measurable results.