ISO 9001 - 2015 Arabic - English

(Arabic-English) version of the ISO 9001:2015 standard, which specifies the requirements for a Quality Management System (QMS). It is titled "International Standard for QMS" and covers the following key aspects:

1. Scope: Defines the applicability of the standard for organizations aiming to consistently provide products/services meeting customer and regulatory requirements while enhancing customer satisfaction.

2. Key Principles: Includes customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision-making, and relationship management.

3. Structure: Follows the PDCA (Plan-Do-Check-Act) cycle and emphasizes risk-based thinking.

4. Sections:

   • Context of the Organization: Understanding internal/external issues and stakeholder needs.

   • Leadership: Top management’s role in QMS effectiveness.

   • Planning: Addressing risks/opportunities and setting quality objectives.

   • Support: Resources, competence, awareness, and documented information.

   • Operation: Product/service requirements, design, production, and control.

   • Performance Evaluation: Monitoring, analysis, internal audits, and management review.

   • Improvement: Handling nonconformities and continual improvement.

5. Appendices:

   • Clarification of new terms/structure (e.g., "documented information" replaces "procedures/records").

   • Quality management principles and guidance on related ISO 10000 standards.

Purpose: To help organizations implement an effective QMS for operational excellence and customer satisfaction.